What currency are the prices I see on the site?
All prices are in USD. We also sell our digital programming to programs located in Canada, Australia, New Zealand and England. Contact us with any questions on currency.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Info@JoinGoNinja.com.
Can I cancel my order?
You are able to cancel your order without penalty. You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Info@JoinGoNinja.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Info@JoinGoNinja.com and we will be happy to assist you in any way we can. You can also text us at 877 GO NINJA with any questions. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address your question clearly, thank you!